Terms of Service

1. Definitions and acceptance

“Platform” or “Service”: BotYalla, its website https://botyalla.com, and every tool it provides. “We”: Youssef Alsherief, the operator of the platform. “You” or “Customer”: the account holder. “End customer”: anyone who communicates with your bot.

You must be at least 18 and legally able to enter into contracts, and you must use the platform for your business or professional purposes.

2. The service

The platform lets you build and manage chatbots on Telegram, and on WhatsApp through Meta’s official WhatsApp Cloud API, without code: a conversation builder, ready-made templates, AI-assisted setup, orders, bookings and customer data, campaigns, and analytics.

• You create a Telegram bot in one tap through Telegram’s official Managed Bots feature — Telegram itself asks you to confirm, the bot is yours on Telegram and the platform runs it with its token — or manually through BotFather and connect its token. We never ask for your Telegram number or login code.
• The WhatsApp channel requires a Meta Business account and a number dedicated to your business; Meta may require documents such as a commercial register and tax card. Whether Meta accepts your account is Meta’s decision alone.
• The platform runs on third-party services (Telegram, Meta, AI providers). Any change or restriction they impose may affect the service without our control.

3. Your account and security

You are responsible for the accuracy of your details, the secrecy of your password, and everything done through your account. Add a valid email so you can recover your account. Tell us immediately about any unauthorised use.

We may temporarily suspend an account if we detect activity that threatens you, the platform, or other customers.

4. Plans, payment and renewal

Prices are in Egyptian pounds, shown on the pricing page, and computed by our server alone at checkout. You pay through the available local methods (Vodafone Cash, InstaPay, bank transfer) and upload proof of payment; the subscription is activated after we review and approve it.

• A monthly subscription lasts 30 days and an annual one 365 days from activation.
• There is no automatic charge or renewal of any kind: renewal happens only when you pay yourself, and we remind you before expiry.
• Renewing the same plan early is added to the remaining period, not lost.
• When you move to a different plan, the value of your remaining paid days becomes days on the new plan: the remaining value at the rate you actually paid per day, divided by the new plan’s daily rate. You see the estimate before paying.
• Promo codes are subject to their own conditions (validity, number of uses, eligible plans) and are only consumed when a payment is approved.
• Price changes never apply to a period you have already paid for.
• The AI Brain feature consumes a separate replies allowance based on your plan, and requires your explicit activation.

5. Marketing messages and wallet credit

Meta charges for every WhatsApp marketing message, so marketing messages are not included in any plan: they are paid from prepaid credit at the published per-message price at the time of sending.

• A campaign’s cost is shown before you confirm it, and the template category (marketing or utility) is read from Meta, not from what you enter.
• Only delivered messages are paid for; anything that failed or was not sent is refunded to your credit automatically at the same price.
• Credit is topped up through the same payment and review process, earns no interest, and cannot be transferred to another account.
• We may adjust the per-message price with Meta’s rates and the exchange rate; a new price applies only to later sends.
• If your WhatsApp number is connected to your own Meta account, Meta bills you directly for marketing messages and nothing is taken from your credit.

Meta's message fees are separate from your subscription: the first 1,000 service messages a month per number are free under Meta's policy, and the rest are billed to your own WhatsApp account at Meta's rates.

To keep messages flowing after the free tier, add a payment method in Meta.

6. Plan limits and fair use

Every plan has published limits (number of bots, monthly WhatsApp service messages, media files). When a limit is reached, that part pauses until the next month or an upgrade. We may limit any use that overloads the server at other customers’ expense.

Monthly value limits: active customers (different contacts messaging your bots in a month) and campaign recipients, per the plans table. We warn you at 75%, 90% and 100%; above 100% the bot keeps replying up to 120% (grace) and campaigns pause; beyond that only new customers get a polite reply until next month or an upgrade — **ongoing chats are never cut**. Existing accounts are notified at least 30 days before this takes effect.

7. Acceptable use and your content

You must follow our Acceptable Use Policy, Telegram’s terms, and WhatsApp’s business policies. You are responsible for your bots’ content and messages, for obtaining your customers’ consent before marketing to them, and for what you sell or offer through them.

8. Your customers’ data

For your end customers’ data (messages, orders, bookings, contact numbers, media) you are the controller and we process it on your behalf, solely to run your bot, as the Privacy Policy explains. You must have a legal basis to collect it and inform your customers. You can export or delete this data from your dashboard.

9. Intellectual property

The platform, its brand, design and code belong to us. Your content belongs to you; you grant us a limited licence to host and process it only as needed to provide the service to you.

10. Availability and changes

We make reasonable efforts to keep the service available but do not guarantee uninterrupted operation; it may pause for maintenance or reasons beyond our control. We may improve or change features, and we will not remove a paid feature from a period you paid for without fair compensation.

11. Disclaimer and limitation of liability

The service is provided “as is”. To the extent the law allows: we are not liable for indirect or consequential damages or lost profits, nor for actions Telegram or Meta take against your account or number because of how you used them, and our total liability does not exceed what you paid us in the three months before the claim. Nothing here limits any right that cannot be waived by law.

12. Suspension and termination

You may stop using the service at any time and request account deletion from your Account page (carried out after 30 days, during which you can cancel). We may suspend or terminate a bot, campaign or account for breach of these terms or the Acceptable Use Policy, fraud, or an order from a competent authority. After termination we allow you to export your data for 30 days and then delete it, except what the law requires us to keep.

13. Changes to these terms

We will tell you about any material change through the platform or by email at least 14 days before it takes effect. Continuing to use the service after that means you accept the change.

14. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. We will first try to resolve any dispute amicably; failing that, it goes to the competent Egyptian courts.

15. Contact

For any question about these terms: info@botyalla.com · WhatsApp +201281275886.