Refund Policy

1. Before activation

• If we cannot approve your payment (mismatched amount or unclear receipt) and the money is confirmed as received, we return it in full through the same method within 7 business days of your request, or approve it once the missing part is completed if you prefer.
• An accidental duplicate payment is refunded in full, or added as time or credit, as you choose.

2. After activation

• We do not refund in cash a subscription period that has started, because the service is available to you throughout it.
• But what you paid is not lost: moving to another plan carries the value of your remaining days over, and renewing early is added to the remaining time.
• If the service is fully unavailable for more than 72 consecutive hours because of us, we extend your subscription by the same period, or refund that period’s value if you ask.

3. Marketing message credit

• The value of undelivered messages returns to your credit automatically when the campaign finishes.
• A top-up error (different amount or duplicate top-up) is corrected or refunded.
• Unused credit is not refunded in cash, unless we discontinue the WhatsApp channel or terminate your account without any breach on your part, in which case we refund the remaining credit in full.

4. How to request a refund

Write to info@botyalla.com or WhatsApp +201281275886 with the payment number, method and reference. We reply within 3 business days and complete any refund due within 7 business days of approval.

5. When no refund applies

Nothing is refunded for an account terminated for fraud or breach of the Acceptable Use Policy. Nothing in this policy limits your rights under Consumer Protection Law No. 181 of 2018.